Legal — Topemotions Pty Ltd

This page sets out legal information, business details and consumer rights that apply to purchases of boxing gloves and equipment from Topemotions in Australia.

Consumer rightsReturns & ShippingContact legal
Assorted boxing gloves on display

Business details

Topemotions Pty Ltd (Trading as Topemotions)

We sell boxing gloves, punching bags, mitts, shoes and related equipment across Australia. ABN and business details are provided for consumer protection and invoicing.

Responsible officer

Director portrait
Alex Morgan
Managing Director
For legal queries, refer to the contact at the bottom of this page.

Consumer guarantees (Australian Consumer Law)

Under the Australian Consumer Law (ACL), products we supply carry guarantees that cannot be excluded. This includes guarantees that goods are of acceptable quality, fit for purpose and match descriptions provided.

If goods are faulty, unsafe or not as described, you have rights for repair, replacement or refund depending on the issue and circumstances. These statutory rights are in addition to any manufacturer warranty.

For a major failure, consumers may choose a refund or replacement. For minor failures, we may offer repair or replacement. We will assess in line with ACL guidance.

Please retain order confirmations or receipts. Timeframes for remedies depend on the nature of the fault and expected product lifespan. Contact us promptly if an issue arises.
Gloves close-up
More information on ACL: visit the Australian Competition & Consumer Commission (ACCC) website.

Warranty & Product Safety

Manufacturer warranties

Some products include manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by product — check the product page or included documentation.

Product safety

Always follow usage guidance and safety labels. Boxing equipment is for sport and training; improper use may cause injury. We may recall products if a safety issue is identified.

Punch bag detail
Training mitts

Shipping, Returns & Refunds

Our standard returns & shipping terms comply with Australian consumer law. Below is a summary; full details and procedures are available by contacting us or in your order confirmation.

TopicPolicyNotes
Shipping (domestic)Standard AUS-wide shipping (2–7 business days)Expedited options available at checkout
Change of mind returnsAccepted within 14 days, goods must be unused and in original conditionReturn postage at customer expense unless stated otherwise
Faulty goodsRepair, replacement or refund as per ACLWe may request evidence and proof of purchase
Refund processingProcessed within 7 business days after receipt of returned goodsPayment method dependent
For returns, contact Topemotions@gmail.com with your order number and photos of the item where relevant.

Privacy & Data

We collect personal information necessary to process orders, provide customer service and comply with legal obligations. We handle personal data in accordance with our Privacy Policy.

  • We retain purchase records for taxation and warranty purposes.
  • We use secure payment providers and do not store full card details on our servers.
  • You may request access, correction or deletion of your personal data as permitted by law.
Customer service helping a buyer

Dispute Resolution & Jurisdiction

If you have a complaint, please contact us first so we can attempt to resolve it quickly and fairly.

Internal complaints: Email Topemotions@gmail.com with details and we will respond within 5 business days.

External dispute resolution: If unresolved, consumers may seek assistance from the Australian Competition & Consumer Commission (ACCC) or their state consumer protection agency. For small claims, consider the relevant state tribunal.

Governing law: These terms are governed by the laws of South Australia and the Commonwealth of Australia.

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